Joya9 bets's Privacy Policy — Your Data Is Our Responsibility

1. Introduction

Welcome to joya9 bets. We believe that respect for member privacy is the foundation of a trustworthy online betting platform. By using the joya9 bets website, app, or any of our services, you are considered to have agreed to this privacy policy.

This privacy policy sets out with full transparency how joya9 bets collects personal data, the purposes for which it is used, how it is kept secure, and what rights you have over your information. joya9 bets complies with international data protection standards and treats member privacy as its highest priority.

Joya9 bets believes that an informed user is a protected user. We encourage you to read this page carefully, and to reach out to our support team if you have any questions.

2. What Information We Collect

Joya9 bets collects your information in several ways. The three main categories are explained separately below:

A. Information You Provide Directly:

• Name, date of birth, gender, and nationality.
• Email address and mobile number.
• Residential address.
• A copy of your National ID or passport for identity verification (KYC).
• Payment information — bKash, Nagad, Rocket, or bank account number.

B. Automatically Collected Data:

• IP address and device information.
• Browser type and version.
• Activity logs on the platform — pages visited and time spent.
• Transaction history and betting patterns.
• Browsing data collected via cookies and tracking tags.

C. Information Received from Third Parties:

• Transaction verification data from payment gateways or banks.
• Risk assessment data from fraud prevention services.
• Identity verification data from KYC verification agencies.

3. How We Use Your Information

Joya9 bets uses the data it collects only for the specific purposes listed below. Your information is never used beyond these stated purposes:

Joya9 bets may also send you emails or SMS messages about relevant offers and promotions. You can opt out at any time — either by using the unsubscribe link or by contacting our support team.

4. Who We Share Your Information With

Joya9 bets never sells your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

• Payment Processor: To process deposits and withdrawals, necessary transaction details are shared with bKash, Nagad, or your bank.
• KYC Verification Authority: Identity document details may be verified with authorized third-party agencies for identity verification purposes.
• Fraud Prevention Services: Limited information may be shared with risk analysis agencies to ensure account security.
• Legal Authority: Relevant authorities may be provided with necessary information in response to mandatory legal orders or investigations.
• Game Providers: Your account ID may be shared with game software providers to enable specific games, but no personal details are disclosed.

5. Cookies Policy

When you visit the joya9 bets website, cookies are stored in your browser. Cookies are small text files used to enhance your browsing experience. We use several types of cookies:

• Essential Cookies: Maintaining login sessions is essential to the platform's core functionality and cannot be disabled.
• Functional Cookies: To remember your preferences — such as language, theme, or betting settings.
• Analytics Cookies: To analyze platform usage and improve our services. No personal data is included.
• Security Cookies: To detect fraudulent activity and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly. Contact our support team to learn more about cookies.

6. Data Retention Period

Joya9 bets does not retain your information longer than necessary. Retention periods vary by data type:

• Account Information: For the duration of your active account and up to five years after closure.
• Transaction Details: Retained for up to seven years in accordance with financial regulatory requirements.
• KYC Documents: Five years after account closure, though this may be extended where required by law.
• Cookies Data: Most cookies are deleted when your session ends. Persistent cookies are kept for a maximum of one year.
• Support Contact: Records are retained for up to two years after a matter is resolved.

7. Your Data Protection Rights

As a joya9 bets member, you hold the following rights over your own data. Contact us at any time to exercise these rights:

• Right to Know: You may request to know what personal information we hold about you and why.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Data Portability: Export your data in a standard, portable format.
• Right to Object: You may object to marketing communications or specific uses of your data.

To exercise these rights [email protected]Email us or reach our support team via live chat. joya9 bets typically responds to these requests within 30 business days.

8. Protection of Minors

Joya9 bets services are exclusively for users aged 18 and above. We do not knowingly collect personal data from minors. Age verification is enforced at registration, with additional strict checks carried out through KYC.

If we inadvertently receive information belonging to a minor and become aware of it, we will immediately delete that information and close the associated account.

9. Policy Changes & Contact

Joya9 bets may update this privacy policy from time to time due to business requirements, legal changes, or technical improvements. For any significant changes, we will post a notice on the platform and notify members by email. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, complaints, or requests regarding this privacy policy, please reach out to us through any of the following:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the platform.
• Support hours: 24/7, every day of the week, in Bangla.

This privacy policy was last July 2026 updated. In the event of any discrepancy with a previous version, the latest version shall prevail.